With on-premise CRM, businesses can be certain that the necessary safeguards are in place to ensure that their client data does not get into the wrong hands. Because the servers containing client information must be handled by the vendor, some businesses just do not feel comfortable with the on-demand method. Backing it up and securing it is clearly in your control, and no one can take that from you.Ĭustomer information is very sensitive and protected. With a system on your PC, you know exactly where the data is.
With Cloud-based systems, if you miss a payment, your data is wiped out without you knowing. Complex Layers of Security Cannot Keep You Safe This speed ensures you are productively handling your service, and not just fighting your tools.
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Time for yourself – when a customer calls, how fast can you get to their record in your database, taking notes about the call? A good desktop PC system can get you there in 5 seconds or less – including the data lookup.
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Software on your PC runs faster than browser-based tools. With on-premise CRM, you can quickly access your database regardless of your internet connection. Then you need to verify that the system saved the data you just typed. You will constantly wait for screens to refresh. It’s all about the platform and none about your customer. Snail Speed and Refresh DelaysĬloud-based systems use multiple screens just to search for a record, with many screen taps and mouse clicks. Most small entrepreneurs prefer the control you can have by using a simpler local CRM solution that runs on your laptop or in your office. In many cases, out-of-sight and out-of-mind mean out-of-order. With on-premise CRM, the client houses and manages all components. When a company chooses a Saas platform product, it gives up control over the key systems and related hardware to unseen third-party service providers. Links to associated products like Outlook, Word and Excel are always available. Features and systems you use every day can suddenly become unusable or disappear altogether.Ī CRM on a PC is stable, and updates are in your control. Here are five things that are worse: Unstable PlatformsĪ Cloud-based solution is totally dependent on your PC browser and can fail any time your Chrome or Firefox browser updates. There is nothing that CRM in the Cloud does better than CRM on your PC. When you can “own” your on-premise software, you have the benefit of having it on a psychical device rather than a corporate-owned cloud to which you have subscription access. The in-house structure provides greater privacy and less chance for security breaches. You have complete control and visibility over your database with its own CRM, allowing it to be entirely customized and user-specific.īecause of its high level of data security, on-premise CRM is more appealing to consumers. On-premise gives you complete control over your data and is typically significantly less expensive than a cloud subscription. “On-premise” CRM is a self-hosted and in-house CRM alternative, as opposed to data storage in the cloud. By tying key customer support, marketing and accounting features, Salesforce has convinced the world that CRM belongs in the cloud. The note takers of the company do not agree, which is why most salespeople no longer make notes about their customers. Management bought on – because they are talkers, not note-takers.
Well, after the early days, Salesforce came along and made a multi-billion-dollar investment convincing well-heeled corporations that ponderously slow web applications could be somewhat effective at taking down customer notes.
First, there was Packrat and Commence, then TeleMagic and GoldMine, and who can forget Symantec Act! When a customer calls, you answer the phone, look up their name, and start taking call notes within seconds. The fastest and best traditional Customer Relations Managers were written for Windows.
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